Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
What you will do
The Strategic Accounts Administration & Support Team provides a variety of crucial functions for the sales teams and businesses they are aligned with.In general, administrative employees help companies improve efficiencies, provide satisfactory customer experiences in indirect capacities, and elevate processes. The role of the Strategic Account Administrator is to perform key admin tasks with efficiency and streamline processes to become the champion of supporting sales.
How you will do it
Pre-Sales
Processing the Projects & Change Order Requests on Smartsheet
Review Requests with the Customer that lack detail and drawings
Opportunity Creation in Salesforce
Salesforce Case Creation for Surveys
Booking
PO Requests
PO follow-up with the customer
Compass' estimate creation/ review
Quoting change orders & small projects
Billing/AR
Oversees compliance with invoicing requirements
Monitors invoice data to ensure compliance with customer requirements.
Tracks disputes and works with internal teams to resolve and find the root cause to avoid future invoicing issues.
Train and/or influence the MBC team to work toward process improvement and ownership of improved processes.
Delivers required customer key performance indicator reports as required.
Assists with Legal-COI needs for the customer.
Assists with customer rebates.
Establish Cadence w/ Customers
Monthly Review with the customer contracting team & internal sales executives to discuss upcoming renewals, issues, etc.
Monthly and Quarterly Review of KPIs and root causes for disputes.
Create a dashboard for online for collaboration with the customer, when applicable.
Establish Cadence with Internal Teams
Quarterly Domain Leadership meeting to discuss KPIs, progress, and improvements for Strategic Accounts.
Weekly or bi-weekly meetings with the bookers, billers, and collectors to review current status disputes, and process improvement possibilities.
Monthly or quarterly meetings with the internal team (SAM, program managers, etc.) to review KPIs and discuss dispute trends and contract variances (typically during scheduled Strategic Account Manager meeting with the internal team).
What we look for
Required
Skills
Experience
Preferred
Experience
Education
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .